Jenn Jarvis
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Recent activity by Jenn Jarvis Sort by recent activity-
Hi Sam, Thanks for reaching out. I'm not aware of any obvious reasons for this. We're happy to investigate. Can you reach out to Ross Tech Support at techsupport@rossvideo.com or 1-844-652-0645. W...
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Hi Tony, If you contact Ross Tech Support, we can help you configure the Reuters wire service and demonstrate the functionality. You can also find instructions in the Help Guide under Accounts an...
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There is a user permission that can prevent this in the future. If you look in the configuration menu under Manage Roles and Permissions, in the Running Order section there is a permission for Dele...
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Absolutely. If you have the permissions to playout a running order, you can do it from either a computer or an iPad. The process and capabilities are the same. We have some tutorial videos that may...
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For major releases, we post updates on our website. We also send email notifications to customers on all releases. Our current release is Inception V9.3.2. You can contact Ross Tech Support to sc...
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Hi Susanna and Robert - You can export story scripts to a pdf file using the Print feature. Instead of printing to an actual printer, choose to print to a pdf file. But I would recommend using th...
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Hi John - Garner and I have responded to your comments here on this forum. We are available to assist you with downloading the latest version of Inception Social. Tech Support has attempted to con...
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Hi John - You can always contact Ross Video Technical Support to confirm the latest version and set a time to upgrade if necessary. Contact options for Tech Support are here: http://www.rossvideo...
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Hello, Typically this means you need to connect to the database. If you reach out to Ross Tech Support by email or phone, they can connect to your system remotely and resolve this issue for you. h...