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Jenn Jarvis

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Activity overview

Latest activity by Jenn Jarvis
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    Jenn Jarvis commented,

    1. Community
    2. Inception Social
    3. Cannot log in : Server is in Maintenance Mode

    Hello, Typically this means you need to connect to the database. If you reach out to Ross Tech Support by email or phone, they can connect to your system remotely and resolve this issue for you. h...

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    Jenn Jarvis commented,

    1. Community
    2. Inception News
    3. Running Orders not closing

    Hi Sam, Thanks for reaching out. I'm not aware of any obvious reasons for this. We're happy to investigate. Can you reach out to Ross Tech Support at techsupport@rossvideo.com or 1-844-652-0645. W...

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    Jenn Jarvis commented,

    1. Community
    2. Inception News
    3. REUTERS

    Hi Tony, If you contact Ross Tech Support, we can help you configure the Reuters wire service and demonstrate the functionality. You can also find instructions in the Help Guide under Accounts an...

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    Jenn Jarvis commented,

    1. Community
    2. Inception News
    3. recover deleted shows

    There is a user permission that can prevent this in the future. If you look in the configuration menu under Manage Roles and Permissions, in the Running Order section there is a permission for Dele...

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    Jenn Jarvis commented,

    1. Community
    2. Inception News
    3. Possible to time show from tablet?

    Absolutely. If you have the permissions to playout a running order, you can do it from either a computer or an iPad. The process and capabilities are the same. We have some tutorial videos that may...

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    Jenn Jarvis commented,

    1. Community
    2. Inception News
    3. Current Version

    For major releases, we post updates on our website. We also send email notifications to customers on all releases. Our current release is Inception V9.3.2. You can contact Ross Tech Support to sc...

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    Jenn Jarvis created a post,

    Inception Live Training Videos

    1. Community
    2. Inception Live

    Hi everyone! I just wanted to let you know that we've officially launched an Inception section of Ross University where you can find videos to help you better understand how to use Inception. We p...

    • Jenn Jarvis
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    Jenn Jarvis created a post,

    Inception News Training Videos

    1. Community
    2. Inception News

    Hi everyone! I just wanted to let you know that we've officially launched an Inception section of Ross University where you can find videos to help you better understand how to use Inception. We p...

    • Jenn Jarvis
    • 0 followers
    • 0 comments
    • 0 votes
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    Jenn Jarvis created a post,

    Inception Social Training Videos

    1. Community
    2. Inception Social

    Hi everyone! I just wanted to let you know that we've officially launched an Inception section of Ross University where you can find videos to help you better understand how to use Inception. We p...

    • Jenn Jarvis
    • 0 followers
    • 0 comments
    • 0 votes
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    Jenn Jarvis commented,

    1. Community
    2. Inception News
    3. Going story to story during newscast

    Hi Susanna and Robert - You can export story scripts to a pdf file using the Print feature. Instead of printing to an actual printer, choose to print to a pdf file. But I would recommend using th...